Most products sold through the FantasyFanzone store are produced on demand after an order is placed. Because each item is made specifically for the customer, our return process differs from that of a traditional retail store.
Damaged, Defective or Incorrect Items
If your order arrives damaged, misprinted, defective, or you receive an incorrect item, contact us as soon as possible and no later than 30 days after receiving the product. Please include your order number, a description of the problem and clear photos showing the issue.
After the issue is verified, an eligible order may be replaced at no additional cost or refunded, depending on the circumstances. For confirmed production issues, you normally will not be asked to return the defective item.
Wrong Size, Color or Change of Mind
Because our products are made on demand, we generally cannot offer returns, exchanges or refunds when the correct product was supplied but the customer selected the wrong size or color, ordered the wrong item, or simply changed their mind.
Please review product descriptions, size guides, colors and device models carefully before completing your purchase.
Lost Packages
If tracking has not updated and you believe a package has been lost in transit, contact us no later than 30 days after the estimated delivery date. We may ask you to confirm the delivery address and check with the local carrier before a claim can be completed.
When a shipment is confirmed as lost in transit and the delivery information supplied with the order was correct, an eligible replacement may be arranged.
Incorrect or Incomplete Shipping Address
Customers are responsible for entering a complete and accurate shipping address. If an order has not yet shipped, contact us immediately and we will try to update the address. Once an order has shipped, an address change cannot be guaranteed.
If a shipment is returned because the address supplied with the order was incorrect or incomplete, additional shipping or fulfillment charges may apply before it can be sent again.
Unclaimed or Returned Shipments
Packages that are unclaimed, refused, not collected from a pickup point, or otherwise returned to the fulfillment facility may require additional shipping charges for reshipment. Returned products are held only for a limited period, so please contact us promptly if tracking shows that an order is being returned to sender.
Refunds
When a refund is approved, it will be issued through the payment method or payment channel available for the original order. Processing times after approval can vary depending on the payment provider or financial institution.
Original or return shipping charges are not refundable where the issue was caused by an incorrect address, an unclaimed shipment, a customer-selected option, or another circumstance outside a verified production or fulfillment error, except where applicable law requires otherwise.
Statutory Consumer Rights
Nothing in this policy is intended to exclude or limit consumer rights that cannot lawfully be excluded or limited. If mandatory consumer-protection rules in your country or region provide additional rights, those rights continue to apply.
How to Request Help
Before sending anything back, contact us at contact@fantasyfanzone.com or use our contact page. Include your order number and, for product-quality issues, clear photos of the affected item.